IP Telephony & Contact Centre
Enterprise Telephony Systems, Omni-Channel and TMS Billing
Cloud Telephony & UC
Your Communications System in the Cloud
We at BullTech understand the complexities around finding an excellent communications product. The market is completely saturated with mediocre offerings and deciding which platform to settle on can be quite challenging. Our experts have worked with many large scale enterprises over the years and have identified gaps in a number of propietary systems. We have taken our experience to put together multiple systems that are reliable, provides all the expected functionality and much more! We are so confident in our support, service and pricing that we are able to offer these products on a month-to-month basis. You can view more information about our products and packages below.
Corporate Telephony – PABX
Multi-Tenancy
Our PABX & UC offering caters for isolated databases and application portals. This allows you to have multiple tenants (or virtual instances) on the same dedicated instance. We also provide dedicated instances hosted in your environment if required.
Fully Managed
One of the strenghts we pride ourselves on is our level of support. We have a dedicated support team that is available to assist you with daily support queries, new feature implementations and general requests. We are the experts so you don’t need to be.
Subscription Pricing Model
We offer multiple licensing options depending on your requirements. Our cloud offering is subscription based, whereas our dedicated instance offering caters for subscription and perpetual licensing models. Contact us for costing applicable to your requirement.
Call Center
Our PABX system is able to offer call centre functionality with reporting and recordings. These are usually suitable for smaller call centers that don’t require extensive, omni-channel contact centre features or complex setups. This is a module suited for the fairly basic call center setup. For any requirement over and above this, moving into the contact center space would have us recommend our omni-channel contact center solution here.
Virtual Faxing
Faxing has most certainly become a thing of the past, however, from time to time we receive requests to cater for faxing. We are able to do this for you physically, by supplying you with an ATA device, or preferably a virtual faxing solution. This will provide you with fax-to-email functionality or even email-to-fax functionality if you implement one of our faxing gateways. Speak to us today if you require a fax line.
Operator Panel
Reception Consoles have become very popular in recent times. This especially makes sense in larger enterprises where the company directory can be quite large. Our Reception/Operator Consoles are easy to use and have all the required functionality one would expect from a physical switchboard. We have a built-in solution that uses WebRTC or a standalone Windows application that can be installed.
PABX Or UC?
Confused with the terminology? Let us simplify it for you!
PABX – IP Telephony
- Corporate Telephony System
- IVR
- Phone Directory
- Hard or Soft Phones
- Complex Routing Strategies
- Class of Service Restrictions
- PIN Code Dialling
- Audio Conferencing
- TMS and Billing
- And more…
Unified Communications
- WebRTC – Log In From Any Browser
- Mobile Client On Smartphone or Tablet
- Unified Messaging
- Video Calling
- Video Conferencing
- Presence
- Multiple Devices – Same Number
- Screen Sharing
- Group Containers
- And more…
Contact Center
Call Center vs Contact Center
Channel the difference…
Understanding the difference between a Call Center and Contact Center solution can help you future proof your environment and enahnce your business productivity. If your environment is more focussed around telephony calls and call center dialler capabilities, then a Call Center solution can save you money. If your business is leaning more towards a customer centric experience, then an Omni-Channel Contact Center may be best for you and save you the hassle of unnecessary migrations in the future. Not sure which option to choose? Get in touch and we will assist.
Automatic Call Distribution
Our Contact Center Solution not only provides the standard features one would expect from an ACD system, but also has advanced features that allows us to perform database lookups and API hooks. This allows us to build customisable IVRs and call flows for your business.
Skills Based Routing
Skill Based Routing allows multiple agents to be cross-skilled across various categories. This allows for enhanced customer experience by minimising time spent in the queue. Agent overflows and simplified with this feature and can also be managed by the associated supervisor/team leader.
WebRTC Application
The WebRTC Application makes it possible for agents to “hot seat” as well as work remotely with no additional configuration required. The agent can log into their agent application from anywhere. All agent channels are accessible from this single interface, making customer interactions simpler.
Omni-Channel
Omni-channel features allow us to integrate into your various customer interaction channels. These range from email and social media enagements to web and SMS engagements. This feature not only boosts customer satisfaction, but business productivity as well.
Auto Dialler
Auto Diallers in South Africa have become quite popular of late. This has caused new legislation to be implemented around sales calls and certain conditions which need to be met. Our diallers have the requirements needed in order to accomodate your business during these times.
Reporting & Analytics
What is a good contact center solution without good reporting to back it up? We understand the importance of these reports and have therefore not only provided out-of-the-box reports, but tools to integrate your own third-party analytics or reporting tool to gather the data you need.
Telephony and CX Solution Packages
Choose an Option Which Suits Your Needs
Back Office
Per Extension
Extension
Unlimited Call Recordings
All PABX Features
Fully Managed Service
TMS and Billing
Unified Communications
Per User
Back Office Package Features +
WebRTC & Mobile Client
Video Conferencing
Self Management Portal
Unified Messaging
Calling Agent
Per Agent
Dialler Agent
Per Agent
Calling Agent Package +
Predictive Dialler
Preview Dialler
Auto-list Processing
Unified Messaging
Download our Voice UC Application Today and Experience Modern Communication at its Best
…and get started with a free 1 month trial for your business
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BullTech (Pty) Ltd. provides public & private cloud, as well as on-premise contact centre and telephony solutions. We also implement and maintain LAN & WAN networks, as well as provide affordable calling plans.
We even provide data center networking and core voice services for service providers. Our services range from the end user (SME or Enterprise) to the Service Provider (Tier 1 voice and network providers).
Go ahead, contact us. We will most certainly be able to assist you, and if we can’t, we’ll point you in the direction of someone who can.
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